We design and develop our products by maintaining higher standards and focusing on user convenience. To ensure optimal quality and performance, we conduct rigorous testing before making them available for our customers. Nonetheless, there might appear some unintentional issues over time that are hard to resolve.
Therefore, if you encounter any technical setbacks with our themes and plugins, you can contact us for a refund within 30 days after purchase. We are happy to refund you the entire amount if you comply with our refund policy.
Key Points About Our Refund Policy:
- If you come across an issue with our themes or plugins and our technical team fails to fix it, then we will give you a 100% refund of your money.
- We’re promised to give your money back if our themes or plugins have a security vulnerability, improper functionality, or downloading issue within the first 30 days of your purchase. No refund requests will be accepted after this period.
- We don’t give refunds for discounted products, upgrades, subscriptions, or any technical issues caused by third-party plugins, themes, or software.
- Refunds are not applicable if you don’t share the required access to your website in case our technical team needs to inspect, investigate, and resolve any problems.
- No refund will be given if you don’t want our product after downloading or if you don’t have enough expertise to use it.
- We reserve the right to reject a refund policy if you don’t explain to us why you want a refund and misuse our products intentionally.
- After receiving the refund, we will cancel the ownership of your license, and you must deactivate and uninstall the products from your website.
We request you to contact our support team if you face any issue with our plugins or themes. Our team is always ready to troubleshoot the issues within the least possible period. You can also check our documentation to solve the minor errors.
Contact: crowdytheme@gmail.com
